Privacy Policy

Last updated: August 26, 2025

Introduction

CoachSnipe ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our hockey team management service.

Information We Collect

Account Information

  • Email address (for account creation and communication)
  • Password (securely encrypted)
  • Account preferences and settings

Team and Player Data

  • Team names and information
  • Player names and roster details
  • Game schedules and lineup data
  • Team logos and uploaded images (stored securely)

Session and Security Data

  • IP addresses (for security and fraud prevention)
  • Browser user agent strings
  • Session tokens and authentication data
  • Login timestamps and activity logs

Billing Information

  • Subscription plan details
  • Payment processing is handled by Stripe (we do not store credit card information)
  • Billing history and transaction records
  • Coupon usage and redemption data

Communication Data

  • Email addresses of invited team members
  • Email notifications and roster reports sent through the service
  • Team invitation correspondence

How We Use Your Information

We use your information to:
- Provide and maintain the CoachSnipe service
- Process subscriptions and billing
- Send team invitations and roster reports
- Authenticate users and maintain account security
- Communicate service updates and support
- Improve our service based on usage patterns

Information Sharing

We do not sell or rent your personal information. We may share information only in these circumstances:

Service Providers

  • Stripe: Payment processing and subscription management
  • Email Services: Sending invitations and notifications (currently Mailjet)
  • Hosting Providers: Secure data storage and service operation
  • When required by law or legal process
  • To protect our rights or the safety of users
  • To prevent fraud or security breaches

Team Collaboration

  • Team members you invite can see team and player data you share
  • Team owners can manage member access to team information

Data Security

We implement appropriate security measures to protect your information:
- Encrypted data transmission (HTTPS/TLS)
- Secure password storage using industry-standard hashing
- Session management with IP and user agent verification
- Regular security updates and monitoring
- Secure cloud infrastructure

Data Retention

  • Account data is retained while your account is active
  • Deleted accounts and data are permanently removed within 90 days
  • Backup data may be retained for up to 90 days for recovery purposes
  • Billing records are retained as required by law

Your Rights and Choices

You have the right to:
- Access your personal information
- Update or correct your account data
- Delete your account and associated data
- Opt out of non-essential communications
- Request data portability (export your data)

Cookies and Tracking

CoachSnipe uses:
- Session cookies: Essential for account authentication and security
- Preference cookies: To remember your settings and preferences

We do not use:
- Third-party advertising cookies
- Analytics tracking beyond basic usage statistics
- Social media tracking pixels

Children's Privacy

CoachSnipe is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

International Data Transfer

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via:
- Email notification to account holders
- Notice in the CoachSnipe application
- Updates to the effective date at the top of this policy

Continued use of the service after changes constitutes acceptance of the updated policy.

Third-Party Services

Stripe

Payment processing is handled by Stripe. Please review Stripe's Privacy Policy for information about how they handle payment data.

Email Services

We use email service providers to send invitations and notifications. These providers are contractually bound to protect your data and use it only for providing email services.

Data Controller Information

CoachSnipe is the data controller for your personal information. For questions about data processing, contact us using the information below.

Contact Us

For privacy-related questions or requests:
- Email: [email protected]
- Subject line: "Privacy Policy Inquiry"

For data access, correction, or deletion requests:
- Email: [email protected]
- Subject line: "Data Request"

Compliance

This Privacy Policy is designed to comply with applicable privacy laws including GDPR, CCPA, and other regional privacy regulations. If you believe we have not complied with this policy, please contact us immediately.